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The Swisscom label for products and services in development, ready for feedback

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What Swisscom ┬źnova┬╗ stands for

Swisscom would like to develop new products, services and product features with interested customers as early as possible. A product or service can be given the Swisscom ┬źnova┬╗ label if it is still in the development or test phase or if market demand is still under review. This way the development team can gain valuable feedback and input for further development.

Direct Communication

With the ┬źnova┬╗ label customers get access to Swisscom's latest developments and can play an active role in innovations by giving feedback. This is why customer contact and support is provided directly by the development teams. The usual Swisscom contact channels such as the Helpline or the Shops always link customers to the website of Swisscom ┬źnova┬╗ when getting requests on ┬źnova┬╗ labelled products or services, where access to those products is provided.

Users of ┬źnova┬╗ products and services

Depending on the level of development and access (intern-closed-public), products, services and new product features with the ┬źnova┬╗ label are available to a selected group or to everyone. Technical conditions such as a particular operating system can also be prescribed.

Quality, security and data protection

As with all Swisscom products and services, there are strict guidelines for using the Swisscom ┬źnova┬╗ label in terms of security, data protection and quality. Swisscom reserves the right to stop a ┬źnova┬╗ labelled product, service or product feature if it does not receive a positive response from customers.

FAQ

What is the purpose of the ┬źnova┬╗ label?

If a product, service or new product feature has the ┬źnova┬╗ label, customers can use, test and develop it jointly with Swisscom while it is still in the development phase. This enables customers to obtain the latest products – before they have been officially released – and provide input for forthcoming versions.

Are products, services and new product features with the ┬źnova┬╗ label only available to Swisscom customers?

No. Products, services and new product features carrying the ┬źnova┬╗ label are aimed either at the overall market or at specific segments. For example, some products may be subject to certain conditions, such as an existing Swisscom login or device-specific specifications.

How do customers provide feedback, and where do users get support for products and services with the ┬źnova┬╗ label?

Communication flows via the specific product websites, where product teams handle support and customer interaction directly. Swisscom's general customer support and Swisscom Shops cannot provide information about products and services with the ┬źnova┬╗ label. They only refer inquiries to the website www.swisscom.ch/nova, which lists all of the products and services with the ┬źnova┬╗ label.

Will all new Swisscom products and services carry the ┬źnova┬╗ label from now on?

Not all new Swisscom products and services will carry the ┬źnova┬╗ label. All of the products, services and new product features carrying the ┬źnova┬╗ label can be found at www.swisscom.ch/nova.

What sets ┬źnova┬╗ products and services apart from other others?

Unlike regular Swisscom products, ┬źnova┬╗ products and services are still in development or at the stage of gauging market demand. The user interface, possible price plans and customer segments can all be adjusted during the ┬źnova┬╗ phase, for instance. Swisscom also has the right to discontinue a ┬źnova┬╗ labelled product.

Are there any risks associated with using products, services and new product features with the ┬źnova┬╗ label?

No. Just as with any other Swisscom products, strict regulations apply to the ┬źnova┬╗ label with regard to security, privacy and quality. Support is provided directly by the product teams.

How long do products, services and new product features stay at the ┬źnova┬╗ stage?

The length of time a product, service or new product feature carries the ┬źnova┬╗ label depends on its development stage.

What happens if a ┬źnova┬╗ product gets discontinued?

The ┬źnova┬╗ label distinguishes products, services and new product features that are still in development. This means that they could be taken off the market. If this happens, people using ┬źnova┬╗ products will be notified in advance.

Contact

If you would like to provide a feedback, submit a request or make a suggestion regarding Swisscom ┬źnova┬╗, please use the following form. We look forward to hearing from you.

For requests on specific ┬źnova┬╗ labelled products, please visit the corresponding product page.

┬źnova┬╗ platform terms and conditions of use